Insurance

In view of high holiday cancellation charges and costly medical attention abroad, we provide free insurance if you are under 75 (if you are 75 or older we can quote a modest premium for cover). If your holiday includes more than 3 days when we are not providing your accommodation, we do not include free insurance for that time, but offer supplemental cover for £4 (Europe) or £7 (worldwide) per person per week inclusive of insurance premium tax.

We have arranged a special travel insurance scheme underwritten by International Insurance Company of Hannover, a wholly owned subsidiary of Hannover RE, one of the world’s largest insurance companies, the details of which are shown in our insurance Policy Document which will be sent to you together with your holiday confirmation documentation. When you receive your Policy Document and Policy Summary, please read it carefully to ensure that you are happy with the cover provided, as our insurance is provided on a Non Advised basis from a single insurer. The Policy Document also contains details of your insurance cancellation rights and full details of how to make a claim. If you require a copy beforehand, you may download it from our website at at www.pengtravel.co.uk or ask us to send you a copy. Please note cover is excluded for any pre-existing medical condition of those travelling or those persons upon whom travel depends such as a close relative, but cover may be granted (subject to an increased policy excess) if you refer your condition to the medical helpline. Please contact the medical screening help line by telephone on 0844 826 2687 quoting reference Peng and discuss your condition in confidence before booking.

Over 75 - there are no age limits for our insurance but if you are aged over 75 you must be travelling with the approval of your General Practitioner. You must also let us know in order that we may charge you a modest premium in order to validate the insurance.

The International Insurance Company of Hannover and Campbell Irvine Limited, are both authorised and regulated by the Financial Services Authority (FSA). You can check this on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/Pages/register/or by contacting them on 0845 606 1234. Peng Travel is an Appointed Representative of Campbell Irvine Ltd.

For full policy details click here to download the attached PDF file.