Useful Links
ABTA
For rail and self-drive packages, your monies are protected by way of a bond held by ABTA for rail and self-drive package holidays. Peng Travel is a member of ABTA with membership number V3900. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 68-71 Newman Street, London W1T 3AH, tel. 020 7637 2444 or visit their website.
Airport Parking
For airport parking we would recommend purpleparking who offer park & ride and meet & greet services
For further details look on the web.
Civil Aviation Authority (CAA)
The air holidays and flights in this brochure are ATOL Protected, since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority (CAA). Our ATOL number is 0921. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid us for an advance booking. For further information, visit the ATOL website.
Department of Health
For up to date information to any of our destinations please check the Department of Health website or telephone 0800 555777 for the free leaflet `Health Advice for Travellers' also available from your General Practitioner and the Post Office.
European Health Insurance Card
If you are a UK resident you are entitled to free, or reduced cost, state provided healthcare when visiting a European Union (EU) country. The application form and the booklet "Health Advice for Travellers" can be obtained from the Post Office. Forms are also available to download from the Department of Health's website.
Pure, the Clean Planet Trust - Carbon Offsetting
Make a difference to climate change!
Climate change is set to be the major issue of our generation. With the impact of climate change becoming increasingly obvious, governments have realised the need for urgent action. However, treaties and legislation alone will not save the planet, we all have a vital role to play in reducing the amount of greenhouse gases released into our atmosphere.
One way we can all help is by using energy more wisely and as a result reducing the amount of greenhouse gases - particularly carbon dioxide - emitted into the atmosphere. Another is to contribute towards schemes that offset the impact of your personal travel. The average trip to Europe by aeroplane produces around 0.4 tonnes of CO2 per person. The cost of offsetting this is currently £7.20, although if you register your donation as eligible for gift aid, this is reduced to £5.62. Peng Travel supports Pure, the clean planet trust as a charity accredited to government "Gold" standard for its work in carbon offsetting, however please feel free to choose any recognised scheme.
The Foreign and Commonwealth Office
The Foreign and Commonwealth Office Travel Advice Unit may have issued information about your destination. You are advised to check this information on BBC2 Ceefax (page 470), their website or phone on 0845 850 2829.
UK Passport Service
For more information on UK passport requirements please visit the UK Passport Service website.
